Germany: Haver & Boecker has launched a new service division in September 2015. Its aim is to bundle competencies and to increase the efficiencies of support services.
The newly-founded department, Haver Service, is based on four sectors: Spare Parts, Commissioning, Support and Assistance. "Every one of our customers should feel well-served. Service cannot be an empty word," said Alfons-Lütke-Cosmann, Head of Haver Service.
The Commissioning sector will organise the commissioning and assembly of machine and plants as well as complex reconstruction and calibration. It aims to increase the efficiency of commissioning. The Spare Parts sector will sell spare parts and implement online sales. The Assistance sector will support the customer for unplanned machine failures and acute technical difficulties. It provides a free 24/7 hotline and a remote service and will organise, depending on requirements, current site service calls. The Support column includes audits, maintenance, standard conversions, customer training and planned service appearances.