UK: Hanson Cement has made two senior appointments within its bulk division as part of the company’s drive to improve customer service. Phil Matthew has joined as field sales manager and John Doolan has been promoted to key account manager. Phil and John will work together to strengthen new and existing customer relationships, reporting to Mark Hickingbottom, national commercial director – bulk products.

Phil Matthew was previously at AB InBev, where he held account and sales management roles. He will manage a team of six district sales managers and carry out internal training sessions in order to enhance customer service.

John Doolan, who has 27 years’ experience in the construction industry, will work in conjunction with Hanson’s key account customers to set and deliver strategic plans.

Commenting on the appointments, Mark Hickingbottom, said, “Phil and John’s combined experience and knowledge of the company will allow them to place Hanson’s values at the core of their work, helping to deliver our goals of being the most customer focused, responsible and reliable construction products supplier in the UK.”