Philippines: LafargeHolcim subsidiary Holcim Philippines has said that digital innovations enabled it to continue serving its customer base throughout the coronavirus lockdown. The company said that utilisation of its customer service platform grew to 91% year-on-year in May 2020 from 56% in May 2019.
Through its information sharing platform E-Konekta, the company has hosted 40 events covering fields from Holcim Philippines’ corporate vision and health and safety to business networking. Holcim Philippines sales senior vice president William Sumalinog said, “Particularly in times of crisis, a customer’s interaction with a company can trigger an immediate and lingering effect on his or her sense of trust and loyalty. It is vital for us to keep our warm ties with customers so they continue to feel being part of the Holcim family.”