Uganda: Hima Cement has introduced Kafluu, a chatbot-led initiative that lets customers order products via WhatsApp. The subsidiary of LafargeHolcim says that customers can use the platform 24 hours a day, 7 days a week to manage their orders and transactions. The automated chatbot software guides customers through the ordering process, gathering specifics like the product type, number of bags, delivery site and payment options. Payment is available via MTN MoMo Pay or bank transfer.
“We are always looking to improve the customer experience and Kafluu is able to respond quickly and effectively, enabling customers to place orders, make payments and input their delivery information with ease,” says Israel Tinkasimiire, the Hima Cement Sales Director.
The initiative is being piloted in Mbarara first before rollout in the rest of the country.