Displaying items by tag: Service

Egypt: Misr Cement Qena commenced automated cement production at its Qena cement plant in early July 2022. The automation systems also cover plant maintenance processes. Misr Cement Qena awarded a technical management contract for the plant to Arab Swiss Engineering Company in June 2021.

Misr Cement Qena said "This step came in line with the company’s growth strategy to reduce operating costs and maximise asset utilisation in order to meet current challenges."

Uzbekistan: BekabadCement plans to launch a testing laboratory at its Bekabad cement plant, from which it will run a dedicated customer support service. The facility will focus on automatic sampling. BekabadCement expects to launch the service to customers in late 2022.

Germany: Beumer Group has completed its acquisition of conveyor systems and loading technology supplier FAM Group.

Beumer Group says that the acquisition expands its portfolio and complements its competence in the project planning of plants with FAM Group’s know-how and global positioning throughout the entire value chain, including aftersales service.

Austria/Germany: RHI Magnesita and Horn & Co. Group have announced the consolidation of their recycling activities in Europe under Horn & Co. RHIM Minerals Recovery. The new subsidiary aims to increase the production, use and offering of secondary raw materials for the European refractory industry. The partners say that this will place the new entity at the forefront of the circular economy for customers in cement and other process industries. At the onset, Horn & Co. RHIM Minerals Recovery will process more than 150,000t/yr of secondary raw materials.

RHI Magnesita says that it can save 1.8t of CO2 for every tonne of recycled material used in its refractory production. It now expects to achieve its goal of 10% recycled materials ahead of its previously stipulated target date of 2025. It said that this marks an important step towards achieving a 15% reduction in CO₂ emissions by 2025.

CEO Stefan Borgas said “By increasing our focus in this key area, we will make a significant contribution to global climate protection. We will conserve natural resources while at the same time expanding our business.” He added “With the combination of the recycling activities, RHI Magnesita and Horn & Co. Group become the driving force of circular economy in the refractory industry. Going forward, refractory users will benefit from increasing circular economy solutions included in our full line service contracts and customers of Horn & Co. RHIM Minerals Recovery will be able to source sustainable and high-quality raw materials.”

US: Thyssenkrupp has opened its new Reno, Nevada, service centre to customers. The centre will serve cement customers in the Western US and Canada.

Thyssenkrupp Industrial Solutions president Mark Terry said “We want to be where our customers need us! Thyssenkrupp already has numerous service centres distributed around the world. With an understanding of our local markets, and clientele, we are able to react, deliver faster and reduce transport time as well as costs. The service centre in Reno is another milestone for us here in North America!”

China: Australia-based FCT Combustion has announced a formal alliance with air pollution control partner Enelco Environmental Technology (EET). Together the companies will target the Chinese cement, steel, glass and other markets. EET has become the exclusive China representative of FCT Combustion, with which it shares its capabilities and resources in the service of Chinese customers.

The two companies have set up a joint office in Nanjing, Jiangsu province. A workshop in Bengbu, Anhui province will support its work. FCT Combustion and EET also plan to launch local technical support, engineering and procurement teams for customers in China.

FCT Group chief executive officer Adriano Greco said “We have great respect for our growing customer base within China and believe that it is important to establish a locally based business unit so that we can deliver the best outcomes and customer experiences, providing customer service and engineering according to the local culture and language, as well as local procurement to offer the most cost-effective solution.”

Turkey: Sormas Refrakter has agreed to sell 85% of its shares to RHI Magnesita for Euro38.8m. The Turkey-based refractory manufacturer has a production capacity of 60,000t/yr. The companies expect to conclude the deal in the first half of 2022

RHI Magnesita said "With an enlarged product portfolio, further potential exists from this opportunity to deliver full-line service solutions to customers in Turkey.”

Germany: Aumund has announced the launch of its PREMAS 360° packages. The three packages – basic, advanced, premium - combine quality Aumund all-around maintenance and inventory management support, extended warranties, physical inspections, cutting-edge Industry 4.0 monitoring of Aumund and other conveying equipment, technical training, emergency remote support and consultation programmes.

Managing Director Pietro de Michieli said “With PREMAS 360°, Aumund puts customer service to the forefront. Our goal is to reassure machine availability and reliability through the simplicity and flexibility of a fully bundled maintenance solution, to be a partner to our customers assisting them to reach operation excellence.”

UK: Cemex UK has relaunched its used pallet collection service. The scheme aims to reduce timber waste in its supply chain, according to the company. It forms part of its Future in Action – Committed to Net Zero CO2 climate action strategy. Its partner ELM will collect stockists’ pallets free of charge for refurbishment and return to Cemex UK. It will reuse all repaired pallets and recycle those damaged beyond repair.

Packed cement sales manager Graeme Barton said “We want to make life easier for our merchants to work with us to reduce waste. We’d like to make pallet recovery part of the standard delivery process, as many pallets still end up in landfill. It is increasingly costly to dispose of pallet waste and there is far greater value to be gained by recycling and reuse. Rising timber costs, combined with pallet shortages, means there is a heightened need to conserve and maintain pallets throughout the supply chain. Recovery is considerably more cost effective than buying new replacements.” He added “Pallets are a standard format in transporting building products and contribute a significant financial and environmental cost which needs to be captured by the user. We saw a similar situation with supermarkets and plastic bags, but we’d rather not wait for legislation to enforce this; we’d really like to make a difference now with preventative action. The pallet recovery service is regenerative by design and aims to support the key principals of the circular economy to benefit business, society and the environment. If we all pull together it will have a significant impact across the whole supply chain.”

Kazakhstan: Denmark-based FLSmidth has announced the opening of its new ‘Service Supercenter’ in Karagandy, Qaraghandy region. The service centre has a focus on mining, but will also serve cement customers with equipment delivery, component maintenance and rapid on-site service backed by local support. The centre consists of a 2500m² warehouse and 1200m² workshop, as well as a customer service office, customer training centre and other support facilities.

Mining president Mikko Keto said, “The main concept of the Supercenter is to get closer to our mining and cement customers across Kazakhstan and Central Asia and support them with the best solutions, fast access to spare and wear parts, and, of course, local knowhow and expertise. This move supports FLSmidth’s ever-growing focus on customer service and aftermarket.”