Displaying items by tag: Service

Kazakhstan: Denmark-based FLSmidth has announced the opening of its new ‘Service Supercenter’ in Karagandy, Qaraghandy region. The service centre has a focus on mining, but will also serve cement customers with equipment delivery, component maintenance and rapid on-site service backed by local support. The centre consists of a 2500m² warehouse and 1200m² workshop, as well as a customer service office, customer training centre and other support facilities.

Mining president Mikko Keto said, “The main concept of the Supercenter is to get closer to our mining and cement customers across Kazakhstan and Central Asia and support them with the best solutions, fast access to spare and wear parts, and, of course, local knowhow and expertise. This move supports FLSmidth’s ever-growing focus on customer service and aftermarket.”

Germany: Continental has strategically sharpened its conveying solutions and services profile by unifying all products, technologies and services under the Continental brand. The company said that the unification complements an optimisation and extension of the portfolio in both belts and digital products. In 2021 it will launch drone-based monitoring services for conveyor systems.

Conveying solutions services head Andreas Bakenhus said “We see fast-changing requirements in our markets. A few years ago, our customers asked for high-quality, long-life belts. Now, construction, industry and mining companies are looking for safety, quality, efficiency and productivity gains. Our customers are requiring integrated solutions covering the entire value chain around a belt from commissioning, consulting and training to digital monitoring and on-site maintenance. Additionally, energy-optimised belts, new business models and sustainability aspects will play a crucial and competitive role in the future.” He concluded “Basically, we understand it as our job to offer service levels that allows our customers to fully concentrate on their core business.”

Conveying solutions head Hannes Friederichsen said “Decisive drivers are our customers. In this way, our customers and partners will benefit from a stronger and trusted global product portfolio from a single source. Thus, we will further be joining forces to continue our customer-centric business approach.”

Greece: Titan Cement has signed a new service agreement with Denmark-based FLSmidth. The agreement covers sustainability, digitisation and productivity support across 17 of the producer’s cement plants in Europe, Africa and the Americas.

Titan Group strategic planning director Antonis Kyrkos said, “We are constantly on the lookout for more efficient ways of running our operation. With this service partnership agreement, we tap into a wealth of knowhow and hundreds of specialists without carrying the full cost. The two-and-a-half-year agreement allows both parties to work strategically on maintenance programmes and upgrade projects based on data and the best allocation of resources.”

FLSmidth Europe, North Africa, Russian and Commonwealth of Independent States regional head of cement sales Carsten Pustelnik said, “The agreement reaffirms our belief in planned maintenance programmes, supported by digitalised processes, as the next level in service optimisations. We have invested heavily in acquiring the skills and infrastructure to provide online condition monitoring and safely handle and analyse data from our customers.”

Nigeria: Denmark-based FLSmidth has secured a contract with Dangote Cement for the supply of hot kiln alignment services for 16 kiln lines across Africa. 10 of the lines are installed across three plants in Nigeria, with the remaining six situated in Republic of the Congo, Ethiopia, South Africa, Tanzania and Zambia. The contract will endure until 2026.

Dangote Cement said that it chose FLSmidth to help it achieve ‘uninterrupted cement production and dispatch around the clock. Dangote Group deputy managing director Arvind Pathak said, “The equipment health audits, services, and support extended by FLSmidth have helped us maintain our pyro process equipment with good reliability. Hot kiln alignment is an excellent preventative maintenance strategy.”

FLSmidth says that it conducts 250 hot kiln alignments worldwide annually.

Canada: Haver & Boecker Niagara has launched a new service programme. Called PROcheck, the programme conducts operational analysis of screens used in raw materials processing. PROcheck reports to Haver & Boecker, which is then able to recommend to producers the best practices for raw materials processing proficiency. Haver & Boecker Niagara North America and Australia president Karen Thompson said, “By partnering with our customers through the PROcheck service programme, we are monitoring the efficiency of their screening process to identify potential problems early on.”

Thompson said, “We are experts at looking at the big picture,” “We engineer and manufacture both vibrating screens and screen media, and this gives us the insight to offer valuable advice producers won’t find elsewhere.”

Spain: HeidelbergCement subsidiary HeidelbergCement Hispania has informed clients that its plants remain open ‘in order to continue to provide required products and services, combining this availability with the mandatory security measures.’ Deliveries and collections continue, subject to the requirements of its Prevention and Safety protocol. In the interests of safety, HeidelbergCement Hispania’s service team has replaced most site visits with additional telephone services.

Denmark: FLSmidth’s revenue in the first three months of 2020 was Euro607m, up by 2.5% year-on-year from Euro592m in the corresponding period of 2019. FLSmidth’s cement division’s sales were Euro240m (40% of total revenue), down by 2.6% from Euro246m. The company said that the coronavirus outbreak impacted results, especially in March 2020, when ‘customer hesitation on large investments intensified, particularly in cement,’ and customers increasingly deferred large investments. It added, “Demand for spare and wear parts is relatively stable, whereas technical services are challenged by restricted access to sites.”

FLSmidth says that it aims to ‘carry out business as usual’ throughout the coronavirus outbreak, with an increased reliance on ‘remote monitoring, maintenance and support.’

FLSmidth’s 2020 financial guidance remains suspended.

Saudi Arabia: Denmark-based FLSmidth has announced that it has secured an engineering, procurement and construction (EPC) contract with Yanbu Cement for a ‘massive’ efficiency-increasing upgrade to reduce the heat and power consumption of the 5.9Mt/yr integrated Yanbu cement plant in Al Madinah Province.

FLSmidth previously supplied the Yanbu cement plant with an automation upgrade and burner system retrofit in 2018. It concluded a service agreement with Yanbu Cement in 2019.

Russia: SLK-Cement has launched a website that combines the functions of its previous websites, which served its Sukhoi Log and Korkino plants individually. Slkcement.com will serve as an information base and communication channel, based on the architectural platform of Buzzi Unicem’s website, according to AMF. The website’s inception coincides with the launch of rebranded SLK-Cement cement.

Germany/Czech Republic: Gear unit specialists Flender and Wikov Industry have announced a service cooperation deal for gear units from other manufacturers. Both companies will add gears from other producers to their service portfolio with the aim of becoming a global ‘one-stop-shop’ in the industry. The intention is to reduce the complexity that end-users can encounter when components from multiple manufacturers are deployed in a single application.

The agreement will allow customers to benefit from Flender's service network with more than 50 repair centres around the world. Wikov holds experience regarding spare parts for gear units from other manufacturers.

Both companies will continue to offer their service portfolio for their original products.