Displaying items by tag: Service

Nigeria: Denmark-based FLSmidth has secured a contract with Dangote Cement for the supply of hot kiln alignment services for 16 kiln lines across Africa. 10 of the lines are installed across three plants in Nigeria, with the remaining six situated in Republic of the Congo, Ethiopia, South Africa, Tanzania and Zambia. The contract will endure until 2026.

Dangote Cement said that it chose FLSmidth to help it achieve ‘uninterrupted cement production and dispatch around the clock. Dangote Group deputy managing director Arvind Pathak said, “The equipment health audits, services, and support extended by FLSmidth have helped us maintain our pyro process equipment with good reliability. Hot kiln alignment is an excellent preventative maintenance strategy.”

FLSmidth says that it conducts 250 hot kiln alignments worldwide annually.

Canada: Haver & Boecker Niagara has launched a new service programme. Called PROcheck, the programme conducts operational analysis of screens used in raw materials processing. PROcheck reports to Haver & Boecker, which is then able to recommend to producers the best practices for raw materials processing proficiency. Haver & Boecker Niagara North America and Australia president Karen Thompson said, “By partnering with our customers through the PROcheck service programme, we are monitoring the efficiency of their screening process to identify potential problems early on.”

Thompson said, “We are experts at looking at the big picture,” “We engineer and manufacture both vibrating screens and screen media, and this gives us the insight to offer valuable advice producers won’t find elsewhere.”

Spain: HeidelbergCement subsidiary HeidelbergCement Hispania has informed clients that its plants remain open ‘in order to continue to provide required products and services, combining this availability with the mandatory security measures.’ Deliveries and collections continue, subject to the requirements of its Prevention and Safety protocol. In the interests of safety, HeidelbergCement Hispania’s service team has replaced most site visits with additional telephone services.

Denmark: FLSmidth’s revenue in the first three months of 2020 was Euro607m, up by 2.5% year-on-year from Euro592m in the corresponding period of 2019. FLSmidth’s cement division’s sales were Euro240m (40% of total revenue), down by 2.6% from Euro246m. The company said that the coronavirus outbreak impacted results, especially in March 2020, when ‘customer hesitation on large investments intensified, particularly in cement,’ and customers increasingly deferred large investments. It added, “Demand for spare and wear parts is relatively stable, whereas technical services are challenged by restricted access to sites.”

FLSmidth says that it aims to ‘carry out business as usual’ throughout the coronavirus outbreak, with an increased reliance on ‘remote monitoring, maintenance and support.’

FLSmidth’s 2020 financial guidance remains suspended.

Saudi Arabia: Denmark-based FLSmidth has announced that it has secured an engineering, procurement and construction (EPC) contract with Yanbu Cement for a ‘massive’ efficiency-increasing upgrade to reduce the heat and power consumption of the 5.9Mt/yr integrated Yanbu cement plant in Al Madinah Province.

FLSmidth previously supplied the Yanbu cement plant with an automation upgrade and burner system retrofit in 2018. It concluded a service agreement with Yanbu Cement in 2019.

Russia: SLK-Cement has launched a website that combines the functions of its previous websites, which served its Sukhoi Log and Korkino plants individually. Slkcement.com will serve as an information base and communication channel, based on the architectural platform of Buzzi Unicem’s website, according to AMF. The website’s inception coincides with the launch of rebranded SLK-Cement cement.

Germany/Czech Republic: Gear unit specialists Flender and Wikov Industry have announced a service cooperation deal for gear units from other manufacturers. Both companies will add gears from other producers to their service portfolio with the aim of becoming a global ‘one-stop-shop’ in the industry. The intention is to reduce the complexity that end-users can encounter when components from multiple manufacturers are deployed in a single application.

The agreement will allow customers to benefit from Flender's service network with more than 50 repair centres around the world. Wikov holds experience regarding spare parts for gear units from other manufacturers.

Both companies will continue to offer their service portfolio for their original products.

Italy: Martin Engineering has launched its successful ‘Mr Blade’ conveyor belt optimisation program in Italy's construction materials sector. The service is a direct-to-site service to maintain and replace belt-cleaner blades that has previously been implemented in the US and the UK. Martin Engineering offers a range of conveyor belt solutions in Italy for industries like energy and steel. The ‘Mr Blade’ program extends this offering to smaller sites – such as quarries, concrete and asphalt plants. Martin Engineering expects to launch its ‘Mr Blade’ service in other European countries later in 2019.

Russia: The Federal Antimonopoly Service (FAS) has approved a merger of Pereval Pit and Angarsk Cement with Optic Holding. Siberian Cement will gain a 99.9% stake in Optic Holding following the deal, according to the AK&M Agency. The application to FAS was made in mid-October 2018. Angarsk Cement is part of Siberian Cement group.

Germany: Haver & Boecker has launched a new service division in September 2015. Its aim is to bundle competencies and to increase the efficiencies of support services.

The newly-founded department, Haver Service, is based on four sectors: Spare Parts, Commissioning, Support and Assistance. "Every one of our customers should feel well-served. Service cannot be an empty word," said Alfons-Lütke-Cosmann, Head of Haver Service.

The Commissioning sector will organise the commissioning and assembly of machine and plants as well as complex reconstruction and calibration. It aims to increase the efficiency of commissioning. The Spare Parts sector will sell spare parts and implement online sales. The Assistance sector will support the customer for unplanned machine failures and acute technical difficulties. It provides a free 24/7 hotline and a remote service and will organise, depending on requirements, current site service calls. The Support column includes audits, maintenance, standard conversions, customer training and planned service appearances.